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Google Cloud Outage Disrupts UK Banks; Retailers, Delivery Services Hit
Google Cloud disruption hits Revolut services, with Lloyds, HSBC, Screwfix and DPD also affected, per Downdetector reports.
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Key points
- Revolut said all customers' money and data are safe amid the service disruption.
- Revolut customers faced issues with card payments and ATM cash withdrawals.
- Google Cloud said the issue with multiple services in europe-west2 began on Monday.
Why it matters. The outage shows how dependent banks and retailers are on a handful of cloud providers, so disruptions can quickly affect payments and cash access for millions of customers.
A disruption at Google Cloud's London region caused service problems for British digital bank Revolut on Tuesday, Reuters reported, citing a source familiar with the matter. Revolut said on X that customers' money and data were safe while card payments and ATM withdrawals were affected. User reports compiled by Downdetector also showed disruption at Lloyds Bank, HSBC, Screwfix and DPD.
Latest updates
Google Cloud Outage Disrupts UK Banks; Retailers, Delivery Services Hit
The banking platform's service problems stemmed from the disruption at Google Cloud. Several users faced disruptions to multiple services offered by British digital bank Revolut on Tuesday, with the outage reportedly linked to technical issues affecting Google Cloud’s London region. Reuters reported, citing a source familiar with the matter, that the banking platform’s service problems stemmed from the disruption at Google Cloud. Revolut Users Face Card Payment, ATM Withdrawal Issues Revolut’s service-status page indicated that customers were unable to access several features or were experiencing limited functionality, particularly when making card payments and withdrawing cash from ATMs. “We are currently experiencing a service disruption affecting multiple services. We can confirm that all our customers’ money and data are safe,” Revolut said on X. Google Cloud Outage Hits Lloyds, HSBC, Screwfix, DPD The disruption also affected several other businesses across the UK and internationally, including financial services providers Lloyds Bank and HSBC, home improvement retailer Screwfix and delivery company DPD, according to user reports compiled by Downdetector. Millions of Revolut customers reportedly experienced difficulties accessing their accounts and making card payments. The digital banking platform serves more than 80 million customers worldwide, including 13 million in.
Google Cloud outage disrupts UK banks, retailers and delivery services
A disruption at Google's cloud operations in London on Tuesday affected the websites and mobile apps of several banks, financial firms and public service providers in the region. Digital bank Revolut reported service outages, with users facing card payment and ATM withdrawal issues. Reuters reported, citing a source familiar with the matter, that the banking platform's service problems stemmed from the Google Cloud disruption. Google Cloud's service status page confirmed disruptions in the London region. The incident highlights how businesses and services have become critically dependent on digital infrastructure. Google has not yet provided a timeline for full restoration of services.
Lloyds Bank, Rightmove and DPD go DOWN in huge Google Cloud outage - check all the websites impacted
A Google Cloud disruption in the Europe-West2 region has taken down websites and apps for major British banks, a property portal and a delivery firm. Lloyds Bank, Halifax, HSBC and Royal Bank of Scotland customers reported being unable to log in to online banking, with more than 400 Lloyds users and over 300 HSBC users flagging problems on Down Detector. Rightmove, Screwfix and DPD also lost service, with around 100 DPD customers reporting app failures. Google Cloud confirmed multiple services were experiencing issues in the region and apologised for the disruption. The outage left some customers unable to access their own money or pay at tills, with Revolut separately reporting a service disruption affecting multiple features earlier the same morning. Banks and Google said engineering teams were working to restore full service as quickly as possible.
Google Cloud services mostly recovered after London outage hit banks and courts
Google Cloud said its services have mostly recovered after a disruption at its London operations on Monday struck several banks, financial firms and public service providers. The company attributed the incident to a power event impacting its London-based infrastructure. Revolut, DPD and HSBC were among businesses reporting issues, while the outage also affected courts and the NHS app. Reuters reported that the disruption highlighted how critically dependent businesses and services have become on digital infrastructure. Google said multiple cloud services were affected before recovery was achieved later in the day.
Google Cloud services mostly recovered after outage hit banks, courts and NHS app
Google Cloud said its services have mostly recovered after a 'power event' at a London-based data centre caused widespread disruption on 20 October. The outage affected multiple cloud services, with Revolut, DPD and HSBC among the businesses reporting problems. The disruption also impacted the UK courts service and the NHS app, according to the BBC. Google said the incident was caused by a power event and that services were recovering by late afternoon. Experts quoted by The Guardian said the outage shows the danger of growing reliance on a small number of big companies for digital infrastructure.
Google Cloud services recover after outage hits banks, courts and NHS app
Google Cloud said its services have mostly recovered after a 'power event' at a London-based data centre caused hours of disruption on Monday. The outage affected multiple cloud services, with digital bank Revolut reporting disruptions to ATM withdrawals, bank transfers and card top-ups. HSBC and delivery firm DPD also reported issues, while UK courts and the NHS app were impacted. Google said the incident was caused by a power event and that services were recovering by late afternoon. The company has not yet provided a full technical explanation of the failure.
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