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Americans wary of AI for medical care and insurance claims
Pew survey finds Americans accept AI for scheduling but resist it in diagnoses and insurance claim decisions.
Key points
- A solid majority of Americans are comfortable with AI translating patient notes or scheduling appointments, according to Pew.
- 60% of respondents are uncomfortable with doctors using AI for diagnosis and treatment, while 30% are fine with it.
- Pew found 37% of respondents think AI will improve health outcomes, while a nearly equal share think it could reduce quality of care.
Why it matters. The findings show patients want to know when providers use AI, and 46% say they do not know whether it has been used in their care.}
Pew Research Center polled more than 3,400 U.S. adults in June and found they accept AI handling scheduling and patient notes but want humans involved in diagnosis. Almost half said they do not want AI deciding whether to accept or reject an insurance claim, and 41% oppose AI making a diagnosis on its own. Pew's Galen Stocking said 46% of respondents do not know whether AI has ever been used in their care.
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Americans wary of AI for medical care and insurance claims
Most Americans have qualms about using AI in healthcare for tasks such as diagnosis and treatment, Pew Research poll finds. How much artificial intelligence is too much when you visit your doctor? Although patients are generally open to healthcare professionals using AI to handle administrative and some medical tasks, they want humans wielding the stethoscope, a recent survey suggests.A solid majority of Americans are comfortable with AI translating patient notes or scheduling appointments, either on its own or with some human oversight, according to the Pew Research Center, which polled more than 3,400 U.S. adults in June. More than half the respondents were also open to using AI to analyze medical scans and lab test results, provided a healthcare professional supervised the process.But people draw the line when it comes to AI driving diagnoses or making insurance decisions, Pew found. Almost half of those surveyed said they don't want an AI model deciding whether to accept or reject an insurance claim, while 41% said they don't want AI making a diagnosis on its own.Galen Stocking, associate director of science and society research at Pew Research Center, said people see value in applying AI to healthcare. Still, patients want to know when and how healthcare providers and administrative staff are using the technology."Overall, people say it's extremely important that their hea.